Clinic App vs Zenoti: which fits an Australian clinic?

For an Australian cosmetic or skin clinic, Clinic App is the better fit: bookings, checkout, memberships, consent and treatment records run in one system built around AHPRA and TGA advertising rules, on flat fees with no lock-in. Zenoti is a capable global platform for salons, spas and clinics, and it is the stronger choice for large multi-site and franchise groups. Both are all-in-one systems. The real differences are who each was built for, how each handles Australia's advertising rules, and the contract you sign.

If you are weighing up Zenoti against Clinic App, you are probably at a decision point: your current system is creaking, or you are opening a second site, or you are tired of paying for three tools that do not talk to each other. This page compares the two on the things that decide a switch, using Zenoti's own pricing page, terms, product pages and help centre as the source for every Zenoti fact. Where I could not find Zenoti's own word on something, I have said so or left it out.

For Zenoti's membership features on their own, see our Zenoti membership alternative guide.

What do Zenoti and Clinic App each do?

Zenoti is a global business management platform for salons, spas, aesthetic clinics, fitness businesses and barbershops. It began as ManageMySpa in Hyderabad, India, in 2010, according to its About page, and lists offices including Bellevue in the United States and Brisbane in Queensland. Its platform overview covers online booking, point of sale, memberships and packages, loyalty, gift cards, payroll and tipping, inventory, marketing, forms and charting, business intelligence and a set of AI tools including an AI receptionist. Its pricing page says it serves businesses of all sizes, from single locations to enterprise franchises, and that it is trusted by more than 30,000 businesses in more than 50 countries.

Clinic App is one system built only for Australian cosmetic and skin clinics. It covers the diary and online booking, deposits and cards on file, front desk checkout and payments, memberships with monthly billing, packages, gift vouchers, rewards points, a prepaid wallet, referrals, review requests, reminders, a waitlist, consent forms and intake, treatment records and photos, rosters, stock, multi-location and reports, all against one record per patient. It was built inside working Australian cosmetic clinics, front desk first. Patient data is hosted in Sydney, card payments run through Stripe, and Clinic App never stores card numbers.

So both call themselves all-in-one. The difference is breadth across many industries versus depth in one: Australian cosmetic clinics and the rules they work under. For more on what "all-in-one" should mean for a clinic, see our guide to all-in-one clinic software.

Which one keeps your whole clinic in one system?

Clinic App puts every part of a cosmetic clinic's day in one system, with one login and one bill, priced as flat fees. The booking, the payment, the membership, the package sessions, the points balance, the consent form and the treatment record all sit against the same patient, so the front desk sees everything on one screen and the reports add up without a spreadsheet.

Zenoti is also broad, and its module list is longer than most. How much of it you get depends on your plan and your Order Form. Its pricing page says all plans support add-ons and that communication costs are billed on usage, and its implementation scope lists the Customer Mobile App as configured if purchased. That model suits a group that wants to choose modules site by site. For a single clinic, it means checking which parts of the demo are in your quote and which are extra.

The practical test is the same either way: ask the vendor to check a patient out, sell a membership, redeem points and pull up their signed consent, all without leaving the screen. If any step needs another login or another bill, it is not one system.

Which one is built for AHPRA and TGA rules?

Clinic App is built around the advertising rules Australian cosmetic clinics work under, and the Zenoti pages we read do not describe them. Here are the rules, then what each system says about them.

AHPRA's Guidelines for advertising a regulated health service explain section 133 of the National Law: advertising a regulated health service must not use testimonials, and any gift, discount or other inducement must state its terms and conditions. AHPRA's guidance on advertising higher risk non-surgical cosmetic procedures repeats that this advertising must not use testimonials, and says these procedures must not be offered as a competition prize. Separately, the TGA says prescription medicines cannot be advertised to the public. Its April 2024 webinar slides spell out that most cosmetic injectables contain Schedule 4 substances, and that the ban covers indirect references too: acronyms, nicknames, abbreviations and hashtags.

Clinic App is built around these rules:

• No discounts on prescription treatments. Points, rewards, discounts and offers never apply to Schedule 4 (prescription-only) treatments.
• Medicine names kept off promotions. Prescription medicine names are kept off public, patient-facing promotional surfaces.
• Messages checked before they send. Marketing campaigns and automatic messages are checked for prescription medicine names, including disguised spellings, before they can be sent.
• Review requests without rewards. Review requests never offer points or rewards for a review, skip staff, and are checked for prescription medicine names.
• Consent you can prove. Consent forms are signed digitally, and the exact wording the patient agreed to is stored with each signature and versioned. Consent for under-18s fails closed (it needs a guardian path).
• Records that keep their history. Treatment record changes are amended or struck out, never deleted.

Zenoti's clinical pages describe strong record-keeping of their own. Its clinical features page describes charting templates structured by procedure, including injectables; intake and consent forms sent before the appointment; before-and-after photos linked to each visit; an audit trail of every access to a patient record; and electronic prescribing through Surescripts, a United States pharmacy network. It says these records are stored in a HIPAA-compliant environment. HIPAA is a United States health privacy law. Its loyalty page says you can choose which services and products qualify for redemption. The Zenoti pages we read (linked here, 29 October 2026) don't describe Australia's AHPRA or TGA advertising rules, or how Schedule 4 treatments are handled in rewards, campaigns or review requests. If you are considering Zenoti, ask them to show you in a demo.

No software makes a clinic compliant on its own. The clinic and its practitioners stay responsible for their advertising. What a system can do is be built around the rules and help the clinic follow them.

Where is Zenoti the better choice?

Zenoti is genuinely strong at scale, and it is worth saying so plainly.

• Multi-site and franchise groups. Its pricing page says multi-location pricing is customised to your footprint, and its platform lists a dedicated franchise product. Its memberships page says members can redeem their benefits across all your locations.
• Large roll-outs. The pricing page says most customers are running within days to weeks, larger deployments get phased roll-outs with implementation experts, and Zenoti offers white-glove migration support. Its AI Plus plans include a dedicated customer success manager.
• Back office depth. Integrated payroll and tipping, inventory, employee performance management and business intelligence are all listed modules. A group with a head office and an operations team will use that.
• Local presence. Zenoti has a Brisbane office, and its terms and conditions name Soham Australia Pty Ltd as the contracting entity for Australian customers, with Sydney courts as the venue.

If you run ten or more sites, have a systems or operations lead, and want one platform that also serves spas or fitness under the same group, Zenoti deserves a serious look.

How do the contracts and pricing compare?

Neither company publishes a price list, but the contract terms are very different. Zenoti's pricing page has no dollar figures: it asks you to get a quote, says communication costs are billed on usage, and says all plans support add-ons. Clinic App quotes flat fees after a free audit, with no setup fee, no per-seat fee and no lock-in.

Zenoti's standard terms and conditions (last updated 17 April 2026) say the following. Sections 3.1 and 13.1 defer to your Order Form, so read yours too:

• Term and renewal (section 13.1). The initial term is whatever your Order Form sets. After that, the agreement automatically renews for successive one-year terms.
• Ending it (section 13.2). Either party can end the agreement at the end of a term by giving at least 60 days' notice before the term ends.
• Price at renewal (section 3.1). Unless the Order Form says otherwise, Zenoti will increase fees by no more than 20% for the next renewal term. Section 3.6 also lets Zenoti change fees at any time with at least 60 days' written notice, and says this applies whatever the Order Form says.
• New sites (section 3.1). A one-time, non-refundable set-up fee applies for each new centre added to your account during the term.
• Your data on exit (section 13.3). You must ask in writing within 30 days of the agreement ending. Zenoti then delivers the most recent copy of your data once, as a CSV file, within 30 days of the request.

None of this is unusual for enterprise software, and a large group with a procurement process will negotiate it. For a single clinic, the practical point is simple: diarise the renewal date and the 60-day notice window the day you sign. Small businesses in Australia also have protection from unfair terms in standard form contracts, which the ACCC explains here.

For an Australian cosmetic clinic, the question is not which system has more features. It is which one keeps every patient in one record, is built around the advertising rules you work under, and lets you walk away if it stops working for you.

How do Zenoti and Clinic App compare side by side?

What does moving off Zenoti involve?

Zenoti publishes an honest exit guide, which is to its credit. Its help article on backing up your data lists the reports you can export to CSV or Excel, including your guest list, appointments, collections, sales, and the liability reports for gift cards, packages, prepaid cards and memberships. Those liability reports are the ones that matter most, because they hold what you still owe patients.

The same article lists three gaps you should plan around:

1. Guest notes cannot be bulk extracted. Zenoti's advice is to open each guest record and copy the notes out.
2. Forms and their photos cannot be bulk extracted either, so each form needs saving one by one.
3. Saved cards are not stored in Zenoti as card numbers. Zenoti keeps tokens that point to cards held by the payment processor, and suggests requesting a stored card transfer to another processor.

That card point differs from some booking systems. Fresha, for example, says in its help centre that client card details cannot be exported or transferred. A processor-to-processor transfer depends on both processors agreeing, so do not count on it. When you move to Clinic App, patients get a secure link to re-save their card, which works whatever the old system was. Our guide to moving active memberships to a new system walks through the order to do it in so nobody is charged twice.

On the import side, be clear about what we have built. Clinic App replaces your booking software rather than syncing with it, and its importer takes Fresha and Timely exports today, with a preview before anything is saved and a report of any skipped rows. If you are on Zenoti, bring your exports to the free audit and we will tell you plainly what moves across and what does not, before you sign anything. For the wider picture, see how easy it is to switch clinic software.

Which one should your clinic choose?

Choose Zenoti if you run a large group or franchise, you want one platform across several kinds of business, and you have the people to configure it and manage an annual contract.

Choose Clinic App if you run one or a handful of Australian cosmetic or skin clinics and want everything in one system that was built around the rules you advertise under. Bookings, checkout, memberships, packages, rewards, consent and treatment records share one patient record; points, rewards, discounts and offers never apply to Schedule 4 (prescription-only) treatments; and you pay flat fees with no setup fee, no per-seat fee and no lock-in. We map your bookings, front desk, memberships, treatments, rooms and staff before switch day, train your team through a training hub built around your set-up, and do the move with you. Zoe onboards in person.

Either way, ask any vendor the same five questions: what is the term, how do I end it, what happens to the price at renewal, how do I get my data out, and how does the system handle prescription treatments in rewards and messages. If the answers are in writing, you can compare like for like. You can see the same questions applied to other systems in Clinic App vs Fresha and Clinic App vs Timely.

Zoe Wogan

Founder, Clinic App

Zoe founded Clinic App and works hands-on with Australian cosmetic and skin clinics on switching systems, memberships and earning more from the patients they already have.