Yes, Kitomba has a built-in loyalty program, on its higher plans. Kitomba, a New Zealand-born salon and clinic management platform used widely across Australia, is strong at scheduling, point-of-sale and client records, and it also offers loyalty points, memberships through Salon Pay and automated marketing messages. What it does not give a cosmetic clinic is an app with the clinic's own name on it, or loyalty designed around Australian advertising rules for injectables. Clinics that want those add a dedicated retention layer on top of Kitomba, which is what Clinic App is built to do without replacing it.
Updated 2 October 2026
Here is an honest look at what Kitomba does, where the retention gap sits for an Australian cosmetic or skin clinic, and how to close it without uprooting the system your team already knows.
In short: Kitomba fills today's diary; a retention layer brings clients back to fill next month's.
What does Kitomba do for a cosmetic or skin clinic?
Kitomba is a comprehensive salon and clinic management platform that handles the operational side of running a busy clinic: appointment scheduling, point-of-sale, stock management, client records and staff rostering. For a clinic that needs to keep its day-to-day running smoothly, it does that job well.
Kitomba does include retention tools. Its pricing page lists a loyalty program on the Grow PLUS plan and above, customised memberships through Kitomba and Salon Pay together, and Everyday Marketing, which sends automated texts and emails to the right clients at the right time. Its marketing tools can reach out to clients who have not booked a future appointment. What it was built around is running the clinic; the client-facing experience between visits happens through Kitomba's booking and messages, not an app branded to your clinic.
For a cosmetic or skin clinic that wants those rewards and memberships in its own branded app, structured around Australian advertising rules, a dedicated retention layer sits alongside Kitomba.
Does Kitomba have a built-in loyalty program?
Yes. According to Kitomba's support centre, clients can earn loyalty points (Kitomba Dollars) on services, retail products, gift vouchers or concessions, staff can view balances on the client card and add bonus points, and points are redeemed at Kitomba's point of sale. You choose how many Kitomba Dollars clients earn, how many they need before spending them and when they expire. What it does not include is compliance framing for Australian cosmetic advertising rules, or a loyalty experience inside an app branded to your clinic.
This is not unique to Kitomba. Like Fresha and Timely, it has added loyalty features to a system built first to fill today's diary. For a cosmetic clinic, the remaining gap is a branded app and loyalty structured around the rules that govern injectables.
The gap is narrower than "no loyalty". It is about where the relationship lives between visits, and whether the perks on offer are ones a cosmetic clinic can safely promote, given the TGA ban on advertising prescription medicines and the AHPRA advertising guidelines. Our guide to the best aesthetic clinic software in Australia compares the same gap across other platforms.
Does Clinic App integrate directly with Kitomba?
No, Clinic App does not sync data with Kitomba. There is no login sync, no shared client database and no API connection between the two systems. Clinic App runs as a separate, standalone layer: your team keeps working in Kitomba exactly as before, and your clients use the Clinic App branded app for their loyalty points, membership status and rebooking prompts.
This is deliberate rather than a missing feature. A true two-way sync between two independent client-record systems introduces the kind of data duplication and reconciliation risk that Australian clinics handling health-adjacent client information should avoid. Keeping the two systems separate, with Clinic App visible only to the client and to your team for retention reporting, is the same "keep it, we sit on top" approach Clinic App takes with every booking platform it is not natively built into.
What does a loyalty add-on give a Kitomba clinic?
When Australian cosmetic and skin clinics add a proper retention layer on top of their booking system, the outcome is structural rather than tactical. It is not a one-off campaign or a birthday discount. It is a system that runs in the background and reliably keeps clients coming back.
The components that move the needle for a Kitomba clinic:
- A branded client app that lives on the client's phone under your clinic's name, not a generic platform they share with dozens of unrelated businesses. Clients who have your app in their pocket are significantly more likely to rebook and refer.
- Membership tiers that reward your most committed clients with priority booking access, a preferred rate on services and a genuine reason to stay within your clinic's ecosystem rather than trying somewhere new.
- Automated follow-up messages timed to each client's individual treatment rhythm, not a blanket "we miss you" message sent to everyone at once. The right message at the right time feels like care rather than marketing.
- Compliance by design, so the loyalty mechanics, messaging and member perks are structured around what an Australian cosmetic clinic can and cannot communicate under TGA and AHPRA advertising guidelines.
If your Kitomba clinic offers cosmetic injectable treatments, any loyalty or rewards program you add must operate within TGA advertising rules. That means perks cannot be tied to named prescription treatments, and promotional messaging cannot quote treatment prices. Generic loyalty apps are not built around these requirements. A retention layer designed specifically for Australian cosmetic clinics is.
Kitomba alone vs Kitomba with a retention layer
| Kitomba only | Kitomba + Clinic App | |
|---|---|---|
| Appointment scheduling | Yes | Yes (Kitomba handles this) |
| Point-of-sale and payments | Yes | Yes (Kitomba handles this) |
| Client records and history | Yes | Yes (Kitomba handles this) |
| Staff rostering and reporting | Yes | Yes (Kitomba handles this) |
| Points loyalty program | Yes (Grow PLUS and above) | Yes |
| Membership tiers | Memberships via Salon Pay | Yes |
| Branded client app | No | Yes |
| Automated rebooking prompts | Yes (Everyday Marketing) | Yes |
| TGA / AHPRA-aware loyalty | Not by design | Yes, by design |
| AU cosmetic clinic focus | Salon / clinic management | Retention + loyalty |
| Dedicated setup support | Self-serve | Yes, set up by the Clinic App team |
Kitomba manages your operations. Clinic App manages the relationship your clients have with your brand between visits. They serve completely different functions, and the clinics that run both never have to chase clients manually.
How do you add a loyalty program to Kitomba?
You do not have to replace Kitomba. Clinic App is designed to sit alongside your existing booking and management system as a retention layer. Your appointments, payments, stock and client records continue to run through Kitomba. Clinic App handles everything that happens in between: the loyalty program, the membership tiers, the branded client app and the automated follow-up that brings clients back for their next visit.
The setup is handled by the Clinic App team rather than left to you to configure yourself. See what a clinic loyalty app costs in Australia for how pricing works. The compliance framing, the loyalty mechanics and the membership structure need to be right for your specific clinic from day one. Once it is running, it works in the background and you are not losing clients to silence every time your front desk is stretched.
For clinics that have built their workflow around Kitomba, this means getting the retention capability they were missing without any disruption to how they already operate. Your team keeps using Kitomba exactly as before. Your clients get a branded app, a loyalty program and the prompts that keep them coming back.
Frequently asked questions
Does Kitomba have a loyalty program?
Yes. Kitomba has a built-in loyalty program on its higher plans: you set which clients earn points, the earn rate and expiry, and clients redeem at the point of sale. Kitomba also offers memberships through its Salon Pay integration and automated Everyday Marketing texts and emails, including to clients who have not rebooked. What it does not give a cosmetic clinic is an app branded to the clinic or loyalty designed around TGA and AHPRA advertising rules.
Can I add a loyalty or membership program to Kitomba?
Yes. Clinic App is designed to sit on top of Kitomba as a retention layer. Your bookings, POS and client records stay in Kitomba exactly as they are. Clinic App adds a branded client app, with loyalty, membership tiers and rebooking prompts structured for an Australian cosmetic clinic.
Does Clinic App replace Kitomba?
No. Clinic App is a retention layer, not a booking or practice management system. Your appointments, payments and client records stay in Kitomba. Clinic App handles everything that happens between visits: the loyalty program, the membership, the branded app and the automated follow-up messages that bring clients back.
Is a Kitomba loyalty add-on TGA-compliant for cosmetic clinics?
It depends on the loyalty layer you add. Generic loyalty apps are not built around Australian cosmetic advertising rules. Clinic App is designed specifically for AU cosmetic and skin clinics, with a loyalty and membership model built around TGA and AHPRA requirements from the ground up.
Does Clinic App integrate directly with Kitomba?
No. Clinic App does not sync data with Kitomba. There is no login sync, shared client database or API connection between the two systems. They run side by side: Kitomba stays your booking and record system, and Clinic App is the separate branded app your clients use for loyalty points, membership and rebooking prompts.
Do clients need to download a second app for a Kitomba clinic?
Yes, but it replaces nothing your clients already use for booking. Kitomba's loyalty is run at the counter, with balances on the client's card in Kitomba, so Clinic App is where clients check their points balance, membership tier and offers on their own phone. It is branded to your clinic, not to Clinic App or to Kitomba.
