No. Zanda, formerly known as Power Diary, has no built-in loyalty program or client-facing rewards app, and its memberships feature is for record-keeping only, with no automatic recurring billing. It is an Australian practice management platform built around scheduling, clinical notes and invoicing, so any structured loyalty or membership program has to be added as a separate layer on top.
Updated 15 October 2026
Below is what Zanda actually covers, where the retention gap opens for Australian cosmetic and skin clinics, and how to close it without replacing the platform you already run on. Zanda handles clinical operations well. A dedicated retention layer handles everything it was never built to do.
What is Zanda (Power Diary)?
Zanda is the new name for Power Diary, an Australian-built practice management platform originally designed for allied health practices including physiotherapy, psychology, occupational therapy and counselling. The rebranding to Zanda reflected an expansion in scope, though the platform's core remains scheduling, clinical notes and invoicing for health and wellness practices.
Zanda covers online booking, a client records system, progress notes, treatment documentation, telehealth video consultations, invoicing, payment processing, appointment reminders, recall automations, prepaid session packs and a client portal. It is a capable operational tool for practices that need to manage appointments and clinical paperwork in one place.
Some cosmetic, skin and aesthetic clinics in Australia use Zanda, particularly those that sit alongside an allied health or skin cancer service and need a system that can handle both clinical documentation and cosmetic appointment booking. What Zanda was not designed to do is bring clients back between visits or build structured loyalty around those clients.
Does Zanda include any loyalty or rewards features?
Zanda does not include a loyalty program. There is no points-per-visit mechanism, no treatment wallet and no branded client app that clients can download under the clinic's own name.
Zanda's client portal lets clients view and manage their appointments online, but it is a Zanda-branded experience rather than something the clinic can put its own brand on. The platform includes appointment reminders and recall automations, which Zanda describes as helping your practice follow up with clients who may be due to rebook after their last appointment. What it does not do is acknowledge a loyalty milestone or give a client visibility of their own points balance, because there is no loyalty program to connect those messages to.
This is not an oversight. Zanda's strength is in practice management and clinical documentation. Retention is a different discipline, and the best-run Australian cosmetic clinics treat both as essential.
Where does the retention gap open for Zanda clinics?
The gap is consistent across practice management systems that were built for clinical operations rather than client retention, as our guide to the best aesthetic clinic software in Australia shows. For Zanda clinics, it shows up in the same areas every time:
- Recalls, but not loyalty-linked. Zanda's recall automations can send an SMS or email when a client has no future booking a set time after their last visit, one of the levers that most affects a clinic's repeat-visit rate. They are not connected to points, perks or a membership.
- No loyalty or points structure. Clients have no reason within Zanda to stay loyal to a specific clinic based on accrued points or perks. The relationship is transactional by default.
- No branded client app. Between appointments, clients have no app that connects them to your clinic, shows them their loyalty balance or keeps your brand visible in their daily phone use.
- Memberships are for record-keeping. Zanda supports prepaid session packs, and its memberships feature tracks a membership's cost, billing cycle and expiry, but Zanda says it does not include automatic payment or recurring billing. Our breakdown of what a clinic loyalty app costs covers what adding one involves.
These are the same gaps that open in most practice management systems, including Cliniko and Best Practice. They were each built to handle the clinical and operational side of running a health or aesthetic practice. Retention sits above that layer, not inside it.
Any loyalty program or membership structure at an Australian cosmetic or aesthetic clinic needs to be designed with TGA and AHPRA advertising requirements in mind. A general-purpose points scheme that is not built around those rules can create compliance exposure. See our plain-English guide to TGA and AHPRA rules for clinic loyalty and rewards.
Zanda alone vs Zanda + Clinic App
| Zanda alone | Zanda + Clinic App | |
|---|---|---|
| Online booking and scheduling | Yes | Yes (Zanda handles this) |
| Clinical notes and documentation | Yes | Yes (Zanda handles this) |
| Telehealth and invoicing | Yes | Yes (Zanda handles this) |
| Dedicated loyalty program | No | Yes |
| Membership tier structure | Record-keeping only (no recurring billing) | Yes |
| Branded client app | No (Zanda portal only) | Yes |
| Client-visible loyalty balance | No | Yes, in the client's app |
| Automated rebooking prompts | Yes (recall automations) | Yes |
| AHPRA-aware loyalty design | Not specifically | Yes, by design |
| Client downloads a clinic-branded app | No (Zanda portal only) | Yes |
| Push notifications to clients | No | Yes |
| Australian-built | Yes | Yes |
Zanda covers the clinical and operational side. Clinic App covers the relationship between appointments: the branded app, the membership structure and the loyalty points. They do different jobs and they work alongside each other.
How do you add loyalty and membership to Zanda?
You do not need to replace Zanda. Clinic App is designed to sit on top of your existing practice management system as a retention layer. Your Zanda clinical notes, booking workflow, invoicing and client records stay exactly as they are. Clinic App adds the branded client app, loyalty points structure and membership tiers that Zanda does not include.
For Australian cosmetic and skin clinics, how the loyalty program is structured matters as much as what it includes. A generic points scheme that was not designed around TGA and AHPRA requirements creates compliance exposure that sits with the clinic owner. Clinic App is built specifically for the Australian cosmetic clinic context, which means the compliance framing is part of the setup from the start, not something you have to manage separately.
The setup does not require replacing Zanda or retraining staff on a new booking system. The retention layer sits above Zanda and handles the client relationship work that Zanda was never designed to do, which is what moves a clinic's retention rate over time rather than a one-off promotion.
Will adding Clinic App affect my Zanda data or subscription?
No. Clinic App does not touch your Zanda subscription, and it does not require exporting or migrating any Zanda data. Your clinical notes, appointment history, invoicing records and client files stay inside Zanda exactly where they are now, under Zanda's own storage and access controls.
Clinic App connects at the point of the client relationship, not the clinical record: the client's name and contact details needed to issue them a loyalty account and branded app login. Staff keep booking, charting and invoicing in Zanda as normal. Nothing about how the clinical team uses Zanda day to day needs to change for the retention layer to run alongside it.
Frequently asked questions
Does Zanda (Power Diary) have a loyalty program?
No. Zanda, formerly known as Power Diary, does not include a built-in loyalty program or client-facing rewards app, and its memberships feature is for record-keeping and reporting only, with payments taken manually. It is a practice management platform built around scheduling, clinical notes and invoicing. Australian clinics using Zanda who want structured loyalty and membership need to add a separate retention layer.
What does Zanda include for client management?
Zanda includes online booking, a client records system, telehealth, invoicing, appointment reminders and progress notes. It also offers recall automations, which message clients who have no future booking a set time after their last appointment, and prepaid session packs. Its memberships feature tracks cost, billing cycle and expiry for record-keeping, but does not take recurring payments. It does not include a loyalty program or a branded client app.
Can I keep Zanda and add a loyalty layer?
Yes. Clinic App is designed to sit on top of existing practice management systems as a retention layer. Your Zanda bookings, clinical records and invoicing stay exactly as they are. Clinic App adds the branded client app, loyalty points and membership tiers that Zanda does not include.
Is Zanda used by cosmetic and skin clinics in Australia?
Yes. Zanda (formerly Power Diary) is used by a range of Australian health and wellness practices, including some cosmetic, skin and aesthetic clinics, particularly those that also provide allied health or skin cancer services alongside their cosmetic work.
Do I need to move data out of Zanda to use Clinic App?
No. Clinic App runs alongside Zanda rather than replacing it. Your Zanda bookings, clinical notes, invoicing and client records stay in Zanda exactly as they are. Clinic App only handles the loyalty points, membership tiers, branded client app and rebooking prompts, so there is no data migration and no change to how your clinical team uses Zanda day to day.
Does Clinic App send push notifications to clients the way a branded app does?
Yes. Because Clinic App gives each clinic its own branded client app, clients can receive push notifications directly, for example a loyalty milestone or a rebooking reminder. Zanda's client portal does not offer this, since it is a shared Zanda-branded experience rather than a clinic-branded app.
